Home » Tags
contact center
asked in Users
all internal calls from MVP show as main number when calling Contact Centerif an user in MVP calls internal helpdesk in Contact Center, the agent doesn't see their extension just the main num...
2
Nov 29, 2022 at 1:01pm
0 likes
2
Answers
asked in Users
Different CNAM for specific outbound number using RingCentral Contact Center.The company is using RingCentral MVP with NICE inContact Contact Center. The company has multiple "doing business a...
0
Nov 8, 2022 at 7:30am
0 likes
0
Answers
asked in Users
Report schedulesAnyone else having issues with report schedule emails not being sent out?...
1
Nov 2, 2022 at 5:09am
0 likes
0
Answers
asked in Developers
Contact center DispositionsHi,Is there a way to add a Commit - callback schedule to a disposition on a call...
0
Oct 12, 2022 at 2:58am
0 likes
2
Answers
asked in Users
Pulse not workingPulse does not seem to work for me. Set up correctly but no notifications come through to glip. Any advice would be appr...
1
Oct 6, 2022 at 2:48am
0 likes
0
Answers
asked in Developers
I wish to list files to play in the PlayLog action in Studio.I wish to list files to play in the PlayLog action in Studio. We use PlayLog action for queueing in Studio, but we want ...
0
Sep 23, 2022 at 11:32am
0 likes
3
Answers
asked in Users
Kontakte Abteilungsabhängig speichernGuten Tag,ich hätte noch eine weitere Frage.Ist es im Unifyoffice möglich zusätzlich Kontakte Abteilungsa...
0
Sep 15, 2022 at 6:27am
0 likes
1
Answer
asked in Users
Promise Keeper - Contact CentreHi,Im a just wondering if anyone can assist with understanding the Promise keeper report for the contact centre. We are ...
1
Aug 30, 2022 at 8:13am
0 likes
0
Answers
asked in Users
Why Nice InContact logs out an agent during unavailable state if the timeout is not reach yet?Every time an agent goes to a lunch break set the correct unavailable status, I have set the timeout of that code on 47 ...
1
Aug 23, 2022 at 3:10pm
1 likes
0
Answers
asked in Users
How can I route all calls to IVR Option 1 from 6:00 am until 8:00 am?First time poster and novice script writer. Please forgive any protocol transgressions. In our Nice inContact Contact...
0
Aug 5, 2022 at 8:00am
0 likes
0
Answers
A new Community is
coming to RingCentral!
Posts are currently read-only as wetransition into our new platform.
We thank you for your patience
during this downtime.
